How can we
help you?

A hard refresh clears the browser's cached version of the app and forces it to reload fresh — this fixes most display glitches and odd behaviour. Try it first before anything else:

Windows / Linux: Ctrl + Shift + R
Mac: ⌘ Cmd + Shift + R
Safari (Mac): Hold ⌥ Option and click the reload button

If the issue persists after a hard refresh, use the bug report form below and we'll take a look.

Unfortunately, no. Your passcode is the encryption key — it's never stored or transmitted anywhere. If it's lost, the data is unrecoverable. This is by design: it means no one, including us, can access your clients' information. This is why regular .json backups are so important — treat them like a password manager.

Inside omdex, use the Save .JSON button in the toolbar. This exports a single encrypted backup file. Store it somewhere safe — a cloud drive, external storage, or email it to yourself. Restore at any time by importing the file and entering your passcode.

Yes — but data doesn't sync automatically (by design). Transfer your data by exporting a .json backup on one device and importing it on another. Both devices need to use the same passcode. Your one-time purchase covers all your own devices.

Yes. All updates to the version you purchased are free — just download the latest file from Gumroad using your original purchase link. Check the version number in-app or on the homepage to see if a newer release is available.

omdex is designed to support compliance — all data stays on your device, nothing is sent to any server, and data is AES-256 encrypted at rest. However, you remain the data controller and are responsible for your own compliance obligations (e.g. retention policies, client consent). We recommend consulting a professional if you're unsure.

Please include: the app version (visible in the app title), your browser name and version, your operating system, and a brief description of what you were doing when the issue occurred. Screenshots are always helpful. Use the bug report form below or email hello@omdex.app.

If omdex doesn't work for you, email hello@omdex.app within 14 days of purchase and we'll sort it out. No hassle.